Auto Claims

If the extent of damage to your vehicle results in a total loss, your AIG claims examiner will contact you and take you through the next steps to resolve your claim. This includes you providing the title documentation that verifies you as the owner of the vehicle. If you are not able to provide the title documentation, it will delay your claim process, including payment.

We will contact the AIG authorised workshop to arrange for the repair of your vehicle, as long as the accident damages are covered under your vehicle insurance policy. You will be notified by the AIG authorised workshop once the repairs are completed.

Please request for the other driver's claim number and the name of the person handling his claim. If an adjuster has been appointed by the other driver’s insurance company, please request for the name of the adjuster as well. Do not discuss liability with the other driver’s insurance company. Instead, please contact your AIG claims examiner who will handle deal with the other driver’s insurance company directly.

AIG will issue payment directly to the workshop that completed the repairs.