Prepare the relevant supporting documents for your claim. We may contact you for additional documents and information, if those are required
Medical expenses
- Original medical bills and receipts.
- Doctor’s memo / medical report / inpatient discharge summary.
- Copy of passport/boarding pass showing date of return to Singapore (for treatment in Singapore).
Hospital visit or compassionate visit
- Doctor’s memo / medical report / inpatient discharge summary.
- Original invoice.
- Copy of death certificate (where applicable).
- Proof of relationship to insured.
Personal accident
Personal accident benefits (where applicable):
- Death certificate.
- Medical reports, autopsy and toxicology report.
- Police report and findings on the alleged accident.
- Copy of grant of probate or letter of administration.
Personal liability
- Third party details involved in the accident.
- Details of any solicitor you have engaged.
- All correspondence received from any third party or their representatives.
Baggage delay
- Acknowledgement receipt on date and time baggage received.
- Boarding pass.
Baggage loss / damage
- Property irregularity report.
- Original purchase receipts.
- Compensation letter from carrier.
Flight delay
- Airline letter on the flight delay.
- Boarding pass.
Loss of travel documents
- Police report.
- Original transportations and accommodation receipts in obtaining replacement travel documents.
- Original receipts for replacement / temporary travel documents.
