PROHealth Claims

You can submit your PROHealth claims online or by mail within 90 days of the date of treatment.

How to make a claim

For non-PROHealth claims, please refer here.

For PROHealth claims, please prepare the following documents:

Completed PROHealth Claim Form (including Section C).
Original itemised paid invoices and receipts.
Letter of prescription (for prescribed drugs).Referral letter, if applicable.
Copy of the settlement letter, if you have lodged a claim with any other insurers.

You can submit your PROHealth claims online or by mail.

Online

Note: For online submission, provide scanned copies of the originals. Please keep all original claims documents for two years from the date you submit your claim, as we may require them for verification.

By mail
Send the documents to:

Henner - GMC Services Asia Pacific Pte Ltd
137 Telok Ayer Street, #07-01/02/03
Singapore 068602

Attn: PROHealth Claims Team

What to expect

We process most straightforward travel insurance claims within 10 business days if they are submitted with complete documentation.
It may take longer to process a claim if we require additional information or documents from you.

Claim status

You can track the status of your claim by logging in to the PROHealth member's portal or checking the myHenner app.

Support

Call us

24-hour claims hotline:
6751 5271

Enquire Online

Email: aig.apac@henner.com

Downloads

PROHealth Claim Form

Members' portal

myHenner mobile app

Access your plan details and services on the go.

Direct settlement

Prior agreement

Get a Quote

Make Payment for an Existing Quote

Renew a Policy

Make Changes to an Existing Policy

Submit a Claim

Retrieve Your Policy

Download Forms

PROHealth Claims

How to make a claim

1. Prepare the required documents

2. Submit your claim

What to expect

Claim status

Support

Call us

Enquire Online

Downloads

Members' portal

myHenner mobile app

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