Car Insurance Claim

If you need advice, towing service or other assistance, call our 24-hour Auto Assist hotline at 6338 6200.

Report the accident within 24 hours of the occurrence or by the next working day. You will need to bring your vehicle (regardless of whether it is damaged) to one of our approved reporting centres.

Bring the following with you to the reporting centre:

• Your NRIC or other identification documents and driver’s licence.
• For company-registered vehicles, your company stamp.

Important note:
You need to report all accidents promptly, regardless of whether you intend to make a claim. If you do not do so, your No Claim Discount may be reduced by 10%.
For more details on car accident reporting, refer to the GIA Motor Claims Framework.

Making a police report

You must also report the accident to the police if it involves:

• An injury.
• A government vehicle.
• Damage to government property.
• A foreign vehicle.
• A pedestrian or cyclist.
• Hit-and-run damage to your vehicle.

Should a non-injury accident be subsequently reclassified as an injury accident, the Traffic Police will start an investigation and contact you for a statement.

Determine the type of claim you are making:

• Own damage claim - claiming under your own policy.
• Third party claim - claiming from the other party if they are at fault.
• Private settlement - both you and the other party decide to settle the claim yourselves, without involving the insurance companies.